FREQUENTLY ASKED QUESTIONS
How do I turn my existing hardwood to a grey stain?
With a complete sand and finish process. We use various finishes like Rubio Monocoat (Fumed), Loba HS 2k ImpactOil, DuraSeal Stains, Bona Stains, and Ciranova to achieve your perfect color.
How does pricing work?
Because we are independently owned, we are able to leverage our vendor relationships to negotiate the best prices possible on your behalf. The larger the order, the better price we can get you. Each wood is priced by square footage.
When is payment due?
Payment is due in full upon order in order to ensure that the product you order won't be sold to anyone else by the vendor.
How does delivery work?
We arrange and coordinate delivery by the freight company directly to your job site curbside. Note that you or your contractor must be onsite and able to receive the shipment. The freight company will not carry the shipment inside.
How long does it take to receive an order?
Delivery time generally depends on the manufacturer. Most orders arrive within 1-2 weeks upon order. Special orders sometimes can take up to 3-4 weeks.
Do you install hardwood flooring as well?
Yes, we have a complete installation team that can manage the entire installation process from receiving the product order all the way through final clean up. Our installation side is actually where our business started, and we’ve installed hundreds of floors, with over decades of experience. Inquire for details.
Do you loan out samples?
We do loan out samples, depending on the sample size, provided you leave a deposit.